AIA Customer Queries

Customer Queries

Whether you prefer to call AIA, send an email, or fill out this Customer Query form,  your feedback and comments are important to us. They also serve to help AIA improve its services.

At AIA we value your safety and feedback on your experience, therefore all queries are fully investigated.  Please ensure that  your queries are submitted within 14 days of travel.  Our Customer Service personnel will respond within 48 hours.

Customer Queries Form

Date of Travel:




Category of Query: Missing ItemLost ItemServiceOther


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AIA Fire Department
T: (784) 456-4444

AIA Medical Unit
T: (784) 456-5555 Ext. 1063

Civil Aviation Department
T: (784) 458-4011

Operations Department
T: (784) 453-9495

Marketing Department
T: (784) 453-9496

Human Resources Department
T: (784) 453-9497

Emergency Fire Station
T: (784) 453-9499

Customer Service Department
T: (784) 453-9400

Ground Handling Department
T: (784) 453-9493

Accounting/Finance Department
T: (784) 453-9492

Administration Department
T: (784) 453-9490

Immigration
T: (784) 453-9489

SITA
T: (784) 453-9491